日本と海外をつなぐクラウドソーシング

various companies - see description below

see description below

2018/01～

Work experience
Feb 2016 – May 2017
Executive Director at National Association of Dental Traders, Inc.
Reports to the Board of Trustees, assumes overall responsibility for operations and program strategy. Duties include coordinating with different government agencies and private institutions to achieve the association’s business plans, implementing core programs for customer satisfaction and formulating methods to achieve expansion. Successfully implemented large scale conventions and sports fest for company members.


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Mar 2015 – Oct 2015
Admin Officer/ Marketing Officer at Perfect Teeth / Dental Center Group
Oversees day to day operation of the clinic, ensures that all staff and dentists perform their duties in accordance with the company policies. Monitors daily sales, audits payment transactions and sales balance. Coordinates with SM Management for any concerns regarding the business as paying tenant of the mall. Handles and initiates all marketing programs of the company to increase sales. Ensures that the staff and dentists provide quality customer service.

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Mar 2010 – May 2014
Customer Support Representative at Doubledot Media (New Zealand based) online work
Responds to customer concerns via emails and in the forum section of the company’s website
Handles inbound customer calls from USA, UK, Australia and Asia
Makes outbound calls to international customers for product/service concerns
Manages the online chat system with clients
Perform verification on suppliers’ information and make updates in the website
Handles the company’s marketing efforts by posting latest product news in their social media pages (Facebook, Twitter and Google+)

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May 2007 – Mar 2010
English Teacher and Content Writer (online work) at www. tutorlesson.com and essays.ph
Online English Teacher at tutorlesson.com

Content Writer for essays.ph


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May 2006 – Apr 2007
Relationship Officer at Citibank Savings Legaspi Village branch
- increase the bank’s client base thru marketing of various bank products such as

Powersavings Account, Market Rate Checking Account and Withdrawable Time Deposit. Cross sell investment options like ING UITF, Fxtns and ROPs.


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Apr 1995 – Apr 2006
Various posts from Teller Section to Loans, Trading, Sales Associate to Relationship Officer at Bank of the Philippine Islands
10 year of work experience in the banking industry - I worked my way up from being a Teller to handling the bank's prestige accounts as a Relationship Officer.


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Feb 1994 – Mar 1995
Customer Relations Officer at Toyota Otis Inc.
- handles customer concerns regarding newly purchased Toyota cars and

coordinates with the departments involved

- makes follow-up calls on the service rendered (repair, tune-up, check-up)

and assures total customer satisfaction


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Add work experience
Education
BA Psychology
University of the Philippines, Diliman
Graduated with Bachelor's Degree
Jun 1988 – Nov 1992