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mayahipolito
職歴
詳細
Convergys Philippines, Inc.
Customer Service and Technical Support Representative
2008/02～ 2015/09
Receive calls for technical issues for phone, cable and internet services. Does basic troubleshooting over the phone with the customer. Schedules repair technicians.
Answering billing issues, general inquiries, order taking and appointment inquiries.
Sending escalations and reports for followup and call backs.
