日本と海外をつなぐクラウドソーシング

118118

Sales Support Administrator

2013/06～ 2015/12

Basic purpose and scope of the position:

- Support the sales team in the administration involved in the end-to-end sales order process.
- Chase outstanding order paperwork and / or payments, to process sales orders across the relevant systems and provide basic reporting to the business.
- Provide merchant support as and when needed, including the checking of order details for quality and accuracy.
- Help drive and develop operational processes to accommodate the sales structure, methods and products.

West Contact Services

Operations Trainer

2012/05～ 2013/02

Responsibilities include assisting with and/or delivering accent training to trainees of the standards defined by the Operations department, assisting with and/or delivering other supplemental classes as required as well as assisting with administrative duties. Responsibilities also included accomplishing the necessary paperwork and liaised with relevant areas of the business to resolve any queries, as required, ensuring policy adherence, conducting coaching sessions and consistent involvement in the recruitment process of Caesars trainees.

Convergys

Warranty Specialist

2010/09～ 2011/12

Responsibilities include assisting customers with their mobile device that is still under warranty, troubleshooting the device thoroughly and giving them options if their device is already out of warranty.

118118

Assistant Trainer (UK culture and communications)

2007/05～ 2010/09

Responsibilities included assisting with and/or delivering induction training to trainees of the standards defined by the Operations department, assisting with and/or delivering other training classes as required as well as assisting with administrative duties. Responsibilities also included accomplishing the necessary paperwork and liaised with relevant areas of the business to resolve any queries, as required, ensuring policy adherence, conducting counseling sessions and consistent involvement in the recruitment process of UK induction trainees.