IBM Philippines

Customer Sales Specialist ( United Airlines )

2011/10～

 Works with United Airlines , one of the world’s leading Airlines
* Responded promptly and answered/resolved customer inquiries and complaints.
* Investigated and resolved service issues and/or product problems.
* Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
* Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Amdatex Services Corp.

Voice Services Associate

2009/02～ 2011/03

Communicated directly with customers by phone and electronically .
Wrote and kept accurate records of discussions and correspondence with customers.
Provided customer service team with feedback.
Met with other team managers to discuss possible improvements in customer service and company’s products.
Trained and coached new team members to deliver a high standard of customer service.
Learned about products and services and kept up to date with changes.

Imperial Appliance Corporation

Credit and Collection Assistant

2016/01～

* Works with an Appliance Company, customer can apply for an appliance loan
* Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
* Supplied customers with written responses and information and followed up on customer communications.
* Over-all in charge of collection daily coordinates with Accounting Department.