日本と海外をつなぐクラウドソーシング

MEGAMAN Electronic & Lighting Pte Ltd

Assistant Marketing Manager (Country Manager)

2011/01～

• Reported directly to the Regional Marketing Manager in HK
• Led country product management including, but not limited to, forecasting, purchasing, pricing, and marketing
• Spearheaded all branding promotions and events
• Developed and implemented annual A&P budget plan
• Executed successful product launches for over 400 SKUs
• Conducted market intelligence and built strategic long-term partnerships resulting in a siginificant increase in brand value
• Created catalogues, media kits and various marketing collaterals
• Attended Asia Marketing and Business Development Seminar (Vietnam, 2011)

Apple South Asia

Level 3 Customer Relations Advisor (Manager Level)

2010/02～ 2010/06

• Managed escalated cases and high level complaints from Customer Service Officers and Supervisors for Asia-Pacific customers (Australia, New Zealand, Singapore, Malaysia, Thailand, Philippines, India, China)

Procter & Gamble Singapore

Logistics Coordinator for VIP Accounts

2009/02～ 2009/12

• Supervised total order management (via SAP) for Tier 1 accounts

Development Bank of Singapore

Customer Service Officer

2007/06～ 2008/11

• Provided excellent customer service on various financial products
• Identified problem trends and proposed improvement actions
• Bronze Meerkat Awardee for service excellence

JP Morgan Chase Bank

Mortgage Specialist

2006/05～ 2006/12

• Provided solutions to mortgage customers
• Graduated on top of the training class

Citigroup BPO

Intermediate Customer Solutions Officer

2014/01～

• Backup Team Leader – resolved escalated issues and provided coaching assistance
• Attended Business Correspondence and Customer Service Training (Australia, 2004)
• Pioneer member of the Email Team tasked to service customer email inquiries

Various

Freelance Writer and Contributor

1998/06～ 2007/06

• Wrote technical essays and feature articles for various online outfits