日本と海外をつなぐクラウドソーシング

Convergys Philippines | National Capital Reg, Philippines

Custom Representative Associate

2015/10～ 2016/04

Industry Call Center / BPO
Specialization Customer Service Associate
Role Customer Service - General

Address customer's concerns about their online account management, emails, logins credentials , payments, billing statements, subscriptions and providing necessary troubleshooting steps for their modems, cable set top box, and documenting on the spot issues, create tickets, manages work order for the customer’s needs.

Sitel Philippines Corporation | National Capital Reg, Philippines

Custom Representative Associate

2013/09～ 2015/01

Industry Call Center / BPO
Specialization Customer Service Associate
Role Customer Service - General

Assist the customer to their in game concerns, questions, login credentials and orders. Maximize the tools, customer handling time and response accordingly to the customer’s request or issue for great customer satisfaction.

Promotech Resources Inc.

Data typist / Data Entry Encoder

2012/09～ 2013/06

Industry Advertising / Marketing / Promotion / PR
Specialization Clerical/Administrative Support
Role Data Entry Personnel

Encode survey, inventory data to Microsoft excel format.
Ensure the encode data or information is accurate and reliable.
Pass the Microsoft excel format via email on the due time.