日本と海外をつなぐクラウドソーシング

Prochieve Consulting

Principal Consultant – L&D

2013/03～

a) As a member of management, providing senior level consulting and functional, technical and process leadership.
b) Designing staff development and career planning programs.
c) Ensuring senior managers and Training and Development (T&D) staff understand the purposes and methods of these programs.
d) Monitoring and analyzing T&D practices and processes to determine their efficiency and effectiveness. Recommending areas of improvement to achieve and deliver higher quality services.
e) Maintaining effective internal communications between business unit managers and T&D staff to discuss the changes that will impact T&D design, development or program delivery of Prochieve Consulting.
f) Determining external clients' T&D needs and helping them achieve their objectives

Backspace PLC, India Offshore Delivery Center, Kolkata

Training Manager, India Offshore Delivery Center, Kolkata

2010/12～ 2013/03

a) Identifying L&D and V&A Training needs within the organisation through job analysis, appraisal schemes and regular consultation with the business managers.
b) Managing all activities of the L&D and V&A Training along with the Voice Coaches.
c) Designing / Developing Training Programmes based on both the organisational and individual needs.
d) Assessing the ROI of any L&D and V&A training programmes.
e) Developing and conducting effective induction programmes (overall and departmental)
f) Producing training materials for in-house courses.
g) Monitoring and reviewing the progress of trainees through call monitors, questionnaires and discussions with managers..
h) Evaluating Learning & Development and Voice & Accent training programmes.
i) Amending and revising Training Programmes as necessary, in order to adapt changes occurring in the work environment.
j) Helping the line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.