日本と海外をつなぐクラウドソーシング

Mobinweb

Content Writer

2013/01～ 2016/05

• Web site management using CMS platforms (NopCommerce, Word Press, Prestashop etc...)
• Email marketing and best practices
• Website Content write ups for E-Commerce and Business Websites
• SEO /SEM campaign creation and management
• Client training and tutorial to different CMS websites
• Social media set up and maintenance
• Assist design team in photo editing and design ideas
• Provides client after-sales and admin support

TeleTech Holdings Inc.

Device General Representative Tier I

2012/01～

• Handled basic and enhanced Smartphone, gadget and internet troubleshooting
based on device issue.
• Assisted customers over the phone the step by step troubleshooting procedure in
less amount of time.
• Proper use of different system and tools in aide of troubleshooting.
• Correct probing of device issues and known issues.
• Resolving customer concern is a priority and proper escalation once next tier is
needed.

TeleTech Holdings Inc.

Customer Service Representative II

2010/03～ 2012/09

• Answered inbound calls in support of customer needs and performed queries in
multiple databases.
• Responsible for customer service in the digital equipment division, duties
included answering customer queries, problem solving and providing detailed
information on new products.
• Worked with new customers in the development of new accounts and the
implementation of new systems.
• Provided basic self-help procedures based on call reasons to ensure One Call
Resolution.
• Provided support to the sales team, ensuring all sales and service objectives
were met.
• Selling Telecom products and services and exceeded monthly targets.