日本と海外をつなぐクラウドソーシング

Sofitel Plaza Hanoi Hotel

Staff

2004/01～

Daily work with customer around the world in completing all procedures connect to their stay in hotel.
Process on hotel software correctly all steps
Process finance procedures, report requirements.
Serve clients with professional standard and good manner.

Few middle range hotels project

Hotel Manager

2008/01～ 2014/11

Control and manage almost hotel departments specially Front Office, Sales Marketing, F&B,
Housekeeping.
•Controlled and managed effectively cost and revenue, and set budget for hotel operation
•Set up the strategy for hotel, sort out guest resources and identify main targets.
•Developed the Sales and Marketing strategy and established various strategic business units
as well as increasing image and brand awareness ratings
•Doing online sales by using some media tool such as: website, OTA, PR on Trip advisor,
Google.
•Create customer data base follow up sales procedures
•Negotiate and sign the contract with the partners of hotel
•Do the best customer services after sales to maximum guest satisfaction.
•Keep and maintain the good relationship with guests and partners by email, phone call or
face to face.
•Trace up with things happen and solve it out effectively and correctly.
•Visit to the customer sides and try to learn more their need and update information
•Observe and check all the faults might happen cause by carelessness job from supplement
suppliers during construction time. Correct them by using knowledge of their real functions in
hotel.
•Set up and install all necessary equipments which are related directly to works, but still
make sure the cost must be maintain at acceptable level
•Intensively trained all hospitality service staff and developed an extended training program
resulting in increased retention rates and staff satisfaction.
•Set up the hotel own services beside international standard to classify the position of hotel in
mid range hotel market.

Paradise Bay Resort Company (Alma Project)

Sales Manager

2014/08～ 2015/09

•Manage a team from 7 up to 10 person to achieve sale target monthly for whole team.
•Daily work and train for staffs about product, and project, giving point of view about their weakness and strength and help them to compete these issue for better work
•Motivation by creating very active teambuilding programs, guide them good direction to develope their career.
•Fair in giving task by good consideration of each member in the team
•Set a business plan, report system for all members and assit them to complete task with guideline and direct work together
•Recruitment and trainning for new staffs
•Join company teambuilding, create connection with other teams and others departments of company
•Be active in using media tool to making marketing campaigns and well manage client database in developing client resources.
•Well organize sales system, take part-in major procedures in closing deal

VNTRIP.VN

Business Development Manager

2016/01～ 2017/04

VNTRIP.VN (VNTRIP OTAs) is an ecommerce start up company. VNTRIP.VN is creating an internet platform for online viewers easily to make accommodation whenever they intending to travel. This system helps clients make reservation rapidly and immediately get instant confirmation from hotel, it also helps to avoid of wasting time with traditional methods of making hotel reservation.
My main duties was contributing Channel Manager System to hotel partners and consulting them how to raise up revenue with this system by focus more developing customer from OTAs. Other assignment was developing affiliate agencies for company
My daily works:
# Leading team to research and find new more clients and try to approaching them as soon as possible
# Analysing SWOT to set up the detail business plan, giving directions for staffs to follow.
# Direct giving instruction, assigning job for each one of team member and supervising how they are going to process and what result bring back.
# Highly take responsibility in using company resources and necessary marketing tools to approaching customers.
# Weekly, monthly meeting with team member to valuate result and sharing experience in order to improve member skills
# Was direct meeting with customer and present product, also help member to be confident whenever they have oppoturnity face to face with clients.
# Organizing net working conference in different provinces and be a main company speaker in presentation of product features and benefits.
# Recruit member and stablized man power,avoiding high turnover rate of staff.
# Process with all report and prepare for management meeting

CitySmart Group - CitySmart Hotel Management

Sales & Marketing Manager

2017/01～

CITYSMART HOTEL MANAGEMENT belong to CITYSMART GROUP, 100% foreign investment company. Its business in education field, specialize in training Hotel Managemnt and Curilary Art. The main target customers are not only student who are fresh granduated from high school but also do training for enterpries about both technical and soft skills, management, customer service...
I am assigned tough mission in rebuild a new team in both sales & marketing, renew and create all marketing materials such as website, fanpage, video page, brochure, display ads...but the most important of business are recruiting student for every intake in year, raising up as high revenue as posible and promoting company brand. Beside assit project team to find new corporate partners. Fortulately, so far we are success with goals and bring back impressive results to school.
Marketing
# Reset organization chart of department, set up KPIs, job description and bonus policy for team
# Success in recruiting good staffs off digital mareting, copy writing, graphic designer, event organiser. Combined them work together and support eachother.
# Build up marketing strategies following main key purposes and In direct giving idea to create marketing activities in both digital and offline activities such as: facebook, youtube, google, SEO, webiste, copy write, event weekly...
# Tracking and measure all affectiveness through activities
# Caculating and managing budget for marketing to be sure it is going be used correctly and effectively
# Motivate team and often meet up for brainstorming idea to refresh all activities
# Corporate with marketing agencies such as: media newspapers, admicro, affiliate partner to promote branding and PR for company
# Combine with other partners to enhance branding, opportunities of selling...
Sales Team
# Recruit and provide good training for staff. Build up polycies and good benefits
# Get closer, motivate and refresh their mind by giving meeting, training, team building activities
# Set up KPIs, report system and tracking method with the result of works.
# Create promotions and sales conditions support for closing deals