日本と海外をつなぐクラウドソーシング

Gravity Brands

Email Support Supervisor

2015/04～ 2015/11

• Supervise and Manage Email support team
• Ensure that emails are responded to within 24-48 hours
• Monitoring of email responses for quality
• Respond to escalated emails
• Receiving of inbound calls or outbound calls for escalated concerns
• Ensured that changes implemented every now and then are strictly followed
• Management of the company's Facebook account
• Helped the management improve company's policy and protocol
• Hiring, training and terminating agents if and when needed
• Continuously learning on how to better improve the system and the company's policy then suggest to management for review.

Akuna

Researcher

2015/06～ 2015/09

Research and write about different dog breeds.

Professional Cuddlers

Chat Support

2014/08～ 2015/05

• Respond to inquiries via chat system within the given time frame
• Monitoring the website for new cuddler applicants

Animal Photography

Virtual Assistant

2014/06～ 2014/08

Managing the photographer's calendar
Booking of shoot
Checking of emails
Responding to emails on behalf of the photographer
Checking and researching good shoot locations
Coordinating the daily schedule of the photographer

MyPhoneVouchers.com

Marketing Officer

2013/03～ 2013/12

We market free advertisement all over Australia. We call different types of businesses in all of the different suburbs to offer them to advertise their business with MPV via smart phones and other social media networks. Technically selling to them the free advertisement for a certain period of time and when this expires they would have the option to continue or not.

SERCO Global Services

Customer Care Representative

2011/12～ 2013/03

Over-all customer service, email support, helping different Properties/Hotels with their Channel Management to update changes to their rates, rooms, and changes to their affiliated OTA’s (Online Travel Agents).

HSBC Data Processing Center

Process Executive

2008/10～ 2010/07

Over-all customer service, activate credit cards, requesting all forms of letters by mail or by fax, update customer information, waive overlimit/late fees up to a specified dollar amount upon customer’s request, credit customer’s account for a disputed charge for a specified dollar amount, process check payments over the phone, reading customer’s billing statements from balances, interest rate charges up to transactions posted upon customer’s request. Other tasks include selling of enhancement products and services.

SYKES ASIA INC/ CAPITAL ONE FINANCE

Customer Service Representative

2005/10～ 2008/05

Receiving incoming calls from credit card customers regarding specific account information like account balance, available credit and pending charges. I also provide information on how finance charges are assessed and how to avoid them. I also make changes and updates on personal information and by the end of every call make sure that I was able to provide them with extreme customer satisfaction.

CALCARRIE'S INTERNATIONAL MODELS INC

BOOKER

2001/01～ 2002/05

Booking of local and international models for TV commercials, print ads and runway projects. I am responsible for sending out the models portfolio's to possible clients, making all transactions in behalf of the models from different Go See's down to the signing of contract.

HAYASHI MORITA INC.

SECRETARY

1998/02～ 1999/10

Receiving of incoming document, booking of flights and hotel reservations and setting of appointments for the bosses.