日本と海外をつなぐクラウドソーシング

Convergys

Quality Assurance Analyst

1998/11～

Scrubbed data for performance analysis to know root causes of dissatisfied ratings. Can run Excel reports with graphical representations based on pivoted data necessary to make quick references on call drivers. Can function for survey monkey data uploading and hashing to generate random surveys or skills assessment based on targeted need of the client. Can provide tabulated excel sheet (without macros) for trending purposes. Can function as a mentor for new hire team leaders and can share best practices and be a shadow coach to ensure new team leaders will be at par in 6 months time. Can be a counselor for individual team members who are having low morale affecting performance and can boost morale right away.