日本と海外をつなぐクラウドソーシング

Thomson Reuters

Customer Support Executive

2014/10～

The Customer Support Representative is responsible for providing effective and courteous support to investment advisors, analysts, traders and other financial professionals in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry enabling them to meet the challenges of constantly evolving global markets and regulations. The Customer Support Representative will work to understand the changing needs of customers and help develop solutions from real time trading platforms and investment content and analytics to solutions for product applications.

ABS-CBN

Voice Over Artist

2013/02～

NCIS - Los Angeles (dubbed in Filipino) will be aired on Studio 23. Played the character of Nell Jones.
Voice behind various Tagalized movies outsourced in some parts of Asia And United States

Bank of America

Associate

2013/11～ 2014/10

Be responsible for providing a seamless delivery of the service experience while recognizing appropriate ways to deepen relationship with each Customer. The vast majority of time will be spent on the phone with our Customers answering and resolving initial service inquiries, while making effective and smooth transitions into Customer Service opportunities. Required to achieve passing scorecards and maintain high call quality standards, which will be measured in part by quality listening and Customer survey results. The majority of the scorecard measurement is dependent upon the Customer Satisfaction.

Elance

Web and Research Analyst

2013/02～

Web and Research Analyst

oDesk

Researcher/E-Book Writer

2013/02～ 2014/09

Xerox Corporation

Subject Matter Expert|Meter Reads Accounting Specialist

2011/03～ 2013/11

To receive incoming calls and make outbound calls to internal or external customers in the US to obtain meter readings on Xerox equipment.

Teleperformance

Customer Service Representative

2010/07～ 2011/02

Took inbound calls and handled customer issues pertaining to their wireless services; Provide excellent customer service at all times and problem solve to help customers resolve issues on first a first call basis.

Bank of the Philippine Islands

Service Staff

2006/05～ 2010/07

Processing of banking and financial transactions, caters customer requests and complaints, processing accounting related requests etc.