日本と海外をつなぐクラウドソーシング

Teletech Outsourcing Inc.

Operations Supervisor

2010/04～ 2015/04

I worked for an American and Australian telecommunications company under Teletech Inc. I handle at least 15 representatives who handles customers issue in billing and sales. We processed payment and orders. Coaching and giving feedback to my agents are my key responsibilities as well as extracting and making reports of my teams performance.