日本と海外をつなぐクラウドソーシング

Thumbtack

SEO Content Writer

2014/10～ 2016/01

·Worked directly with service providers to enhance their ads and facilitate client traffic to their Thumbtack page.
·Condensed client services into short, eye-catching, and information-filled snippets.
·Managed a sub-team of nine people. Cascaded and explained new company guidelines, rules, and regulations to the sub-team, hosted mini meetings, and assisted the team leader with various company duties. 

Pru Life UK

Financial Consultant

2012/03～ 2016/12

·Developed financial strategies regarding investment through careful assessment of the client's situation, investment plans, and goals. 
·Explained risks and advantages of each of the proposed financial plans to help clients thoroughly understand and choose which investment suits them best.
·Regularly prepared financial status analyses and reports.
·Updated clients on the current market value of their stocks and general economic conditions as well as inform them of new financial products. 

Eperformax

Inbound Call/Email Specialist

2004/01～ 2004/12

·Handled inbound calls/emails to give support, offer information, and keep clients satisfied in order to retain their business.
·Worked exclusively with existing customers to address their needs and complaints and produce positive outcomes.
·Suggested new company products and services to clients and demonstrated the ability to cross-sell products.

Am-Phil Corp.

Assistant Training Officer

2003/11～ 2004/08

·Prepared and helped write training materials for Superbowl of China and Big Buddha servers, cooks, and hosts/hostesses.
·Assisted in conducting training sessions for Superbowl of China and Big Buddha employees.
·Checked and graded exams for trainees of Chili’s Philippines.
·Helped head training officer in devising programs to improve employee performance such as mystery guest visits.