日本と海外をつなぐクラウドソーシング

Jetstar Pacific Airlines

Operations Standards Manager

2016/06～

Review, edit and update policies and procedures to ensure compliance with all standards ,requirements and be consistent with actual practice of Jetstar and the local aviation authorities, to ensure compliance with the provisions of the Safety Management system, Safety Document and Aviation Security Program of the company, particularly to perform a risk assessment before implementing process changes / new processes .
Develop and apply new processes and policies which are complied with Safety Management Systems, Safety Document and Aviation Security Program.
Control and coordinate with relevant departments to change processes and policies in order to comply with Safety Management system, Aviation Security Program and Quality Documents
Support Ground Services and Operation Manager & Station Managers of the airports and other departments as required.
Establish and manage relationships to work effectively with internal and external customers, aviation authorities, station managers and the senior managers of Jetstar Pacific.
Responsible for managing changing issues/projects related ground operation, including the opening of new ports and routes.
Work with relevant departments for research, testing and implementation of new projects (IT, equipment, commercial programs ...)
Work with local authority and auditors for audits and checks, have corrective actions afterward.
Training functions as CAAV authorized trainer of Aviation Security, Human factors in aviation, Ground handlings, ...

Yersin Clinic

Operation Manager

2016/02～ 2016/05

Planning the operation schedule for each period (monthly/yearly)
Coordinating with heads of relating departments to ensure the overall operation of all units is handled smoothly, effectively and accordingly with the BOD's quality and policy.
Evaluating the quality of the departments operation. Promoting the quality improvement for better services.
Leading the teams. Making plans and targets to achieve.
Training essential skills for staffs.
Conducting other duties from BOD.

Saigon Ground Services Company

Senior Customer Services Manager

2004/10～ 2016/01

Report to and be responsible to the GM and BOD about the security, safety and quality of services on daily operation.
Manage and plan HR issues, promotion and resources of staffs.
Provide professional and managerial skills coaching for personnel.
Develop a good relationship with the customers (internal, airlines) and the relevant authorities.
Participate in the activities of the company in the development and assessment of quality objectives, management review, periodic assessment, document editing ...
Join in community and union activities of company.
Improving and Implementing new methods for better outcomes