日本と海外をつなぐクラウドソーシング

Primesoft Inc

Business Analyst/Quality Assurance

2015/01～

I am responsible for handling and maintaining the software quality by software testing which is considered to be only one part of the larger process of reducing errors. Any findings are reported directly and coordinated with the Project manager and the software development team.

Salmat Services Inc

Technical Support Representative

2014/09～ 2015/06

Providing quality service to customers by answering queries and technical concerns over the phone, including but not limited to: hardware support, providing service diagnosis, providing fixes and resolving technical service issues, providing customer support and bill inquiry assistance.