日本と海外をつなぐクラウドソーシング

24/7 Customer Philippines Inc.

Technical Support Representative

2013/08～ 2015/08

TROUBLESHOOTING Undergone extensive training to fix basic issues with pc’s,notebooks,smartphones and tablets. Provide technical support to (Time Warner Cable) internet subscribers from the USA. Enhanced troubleshooting skills for hardware and softwares for MAC and Microsoft Windows operating systems. Improved upselling skills.

Sutherland Global Services

Technical Support Representative

2012/02～ 2013/06

Undergone extensive training to fix basic and advanced LENOVO pc’s,notebooks and tablets issues. Provide technical assistance to customers in the USA who have hardware and software issues with their computers. Enhanced troubleshooting skills related to Microsoft operating systems like Windows XP,Vista,7 and 8.Developed upselling skills by offering and explaining to customers the benefits of getting the warranty extensions.

Teleperformance

Technical Support Representative

2011/03～ 2012/02

Undergone extensive training to fix DSL/Cable and 3G internet issues. Enhanced product knowledge related to BIGPOND internet services. Developed troubleshooting skills on different issues with computers and internet. Developed communication skills and understand the Australian culture.

Stream Global Services

Technical Support Representative

2009/10～ 2010/06

Undergone extensive training to fix issues related to HP printers. Enhanced troubleshooting skills on printer related issues both software and hardware. Enhanced troubleshooting skills for hardware and software issues for Windows based computers.Learned upselling skills by offering different HP products to customers.

Teletech

Technical Support Representative

2005/06～ 2007/08

Undergone extensive training on communication and PRODUCT training for VERIZON ADSL Service. Enhanced troubleshooting skills on DSL issues and full understanding of how DSL and Internet works. Developed the ability to multi-task and resolve issues over the phone. Learned the skills fast even though it was my first job in a call center handling a technical account.