日本と海外をつなぐクラウドソーシング

Wipro and Iyogi

Technical Support Expert Level 3

2007/06～ 2015/05

Notable Accomplishments
 Successfully combining technical troubleshooting and customer service with ensuring 100% total problem resolution for iYogi’s existing customers. Iyogi is an independent service provider of remote tech support for third party products.
 Handling customer queries and objections professionally and positively while maintaining the company’s image.
 Supporting various technical queries and issues with Windows Operating Systems, other Microsoft softwares and other third party softwares.
 Monitoring customer satisfaction levels and participated in developing improvement plans.
 Ensuring accurate documentation of customer profiles in Talisma CRM Software – IMANTRA.
 Achieved 100% target uptake in technical support services with 100% FCR and controlled AHT.