日本と海外をつなぐクラウドソーシング

Essence Magazine Inc.

Account Executive

2003/03～ 2003/11

-performed encoding, filing and documentations; and photo-editing, blue-printing and lay-outing
-presented and promoted magazine sales to different establishments within Baguio City
-implemented and devised training to newly hires

American Way Home Care School

Senior Programmer and Designer / Consultant

2004/03～ 2005/01

-encoded, filed and documented school requirements for TESDA approval
-created and devised systems and programming language for payroll and other school filing and documentations
-planned, directed, and managed designated projects (emphasis on defining and evaluating marketing strategies)
-negotiated contracts that ensured business feasibility
-designed school logo, banners, streamers and other forms of print ads

AT&T

Technical Support Representative

2005/03～ 2008/03

-ISP internet service technical support team
-team member of coach ranked top listed
-T2 apprentice for Team Action Plan program
-customer care and web support assistance representative
-team POC for queue watch and service level review daily
-submitted reports RE: call handle time summary, answered calls rates summary, quality scores summary to coach (daily / weekly)
-awarded Most Improved Agent and recognized as Top Listed Agent at Quarter Awards Events

Monticello International College Samsung Winter Camp

Facility Manager

2006/10～ 2007/03

-liaised Internal Camp Team and sponsors for service implementation (Camp Rules and Schemes
-facilitated as 'Building Manager' for the area (Green Valley Hotel Plan) and ensured venue safety and comfort
-events coordinator and purchasing personnel tasks performed

Synerg Outsourcing Inc.

Customer Service Representative

2009/06～ 2009/12

-Performed Inbound and Outbound Calls RE: Credit Card Swipe Machines (Canadian Account)
-Met and exceeded daily calls quota (150-200 / day)
-Met and exceeded daily invitations quota (15-20 / day)
-Top Listed in Agent Stack Ranking for Sales Numbers
-Received incentives from exceeding Sales Quota (weekly and monthly)
-Active Member of Fun Team (Energy at Work and Communications Exposure)

Noble Trends Unbound

Recruitment Desk Representative

2010/10～ 2012/01

-Performed inbound and outbound calls RE: seat reservations for sales insurance market orientation venue
-Met and exceeded daily call quota (250-300 / day)
-Met and exceeded booking quota (25-30 / day)
-Met and exceeded BICs (“Butt in Chair”) orientation attendees’ number (20-30 / venue and schedule)
-Top Agent at Week1 and Top Listed of Inbound and Outbound Calls until present
-Joined conference calls with Offshore Client Managers RE: Process Improvements on Documentation and Tracking Methods of Reservations and BICs
-Assigned to walk-through new hires for Client Interviews (sharing best practices)

Intelligent Green Solutions

Head of Project Scheduler / Customer Service Manager

2015/06～

-Performed daily scheduling for Project Installers and Managers
-Responsible for delivery schedule and routing materials to job sites
-Assigned to document daily percentage of work result among Installers
-Assigned to walk through new hires administrative assistants and Project Schedulers
-Joined conference calls with CEO for process improvement