日本と海外をつなぐクラウドソーシング

Advanced Contact Solutions

Customer Service Associate

2007/08～ 2010/04

•Process airline reservation which is best suited for the customer
•Help passengers look for alternative routes in case of flight irregularities or unavailability
•Provide changes to customer's existing reservation
•Assist frequent flier members in managing and using their miles
•Confirm flight arrivals and departures together with gate information
•Transfer calls to appropriate department which could assist the customer further
•Escalate complex customer issues to Operations Supervisor when necessary
•Participate in new hire training classes and other cross training or uplift training

Al Madina Agencies and Services

Accounting Officer cum Secretary

2010/05～ 2011/08

• Check timesheets submitted by the staff then prepare and process employees' salary
• File Service Orders, Bank documents and other company statements and make sure all are updated
• Create invoices for the clients
• Write letters and certificates for the employees and the bank
• Call the clients for collection of pending receivables
• Coordinate with the bank , clients and employees for salary transferring and in case of salary discrepancy
• Make pay slips, receipts, vouchers, certificates and statements for all company's financial transaction
• Order supplies for the company's use
• Deal with the company's credit control and debt chasing to ensure all customer accounts are settled within our terms
• Handle Accounts Receivables using Peachtree Account Database
• Act as Technical Support for Accounts Department in absence of Technician

Quality Registrar Systems

Personal Assistant to CEO

2012/02～

• Assist the CEO in everyday meeting and schedule
• Report and Deliver documents to different offices and departments as directed
• Act in different roles in different departments as needed by the operations
• Coordinate to CEO the day-to-day operations report of the company
• Devising and maintaining office systems, including data management and filing;
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• Screening phone calls, enquiries and requests, and handling them when appropriate
• Meeting and greeting visitors at all levels of seniority
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
• Carrying out background research and presenting findings
• Producing documents, briefing papers, reports and presentations
• Liaising with clients, suppliers and other staff.

Quality Registrar Systems

HR Officer

2012/02～ 2012/12

• Post ads for the hiring requirements of the company
• Collect CVs and evaluate applicants competency and credibility for the job vacancy
• Call selected applicants for a short telephonic interview and to schedule them for a face-to-face interview
• Report to CEO for the selected applicants for final interview
• recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;

Quality Registrar Systems

Business Development Officer

2012/02～ 2012/12

• Look for ways to improve the company’s overseas operations
• Search for agents that can widen the branch, service and coverage of the company
• Coordinate with the overseas offices on their day to day operations
• Report to CEO for the reports and operations of the overseas agents
• Check and evaluate performance of the agents
• Manage the proposal development process and maintain the time-lines for the proposal teams
• Coordinate with agents concerning size, standards, conditions and timing of research
• Develop draft proposals based on team meetings and discussions
• Maintain the Business Development databases
• Support marketing activities, including trade/ scientific shows, mailings, etc

Quality Registrar Systems

Accounts and Administration Manager

2012/02～ 2012/12

• Create invoices for the clients
• Make receipts, vouchers, certificates and statements for all company's financial and administrative transaction
• Order supplies and stationary for the company's use
• Control and manage office operations supplies
• Deal with the company's credit control and debt chasing to ensure all customer accounts are settled within our terms
• Call the clients for collection of pending receivables
• Coordinate with Marketing Department and clients for follow up on status of Auditing and request of clients
• Internal Accounts Auditing
• Maintaining a record and accounts report for financial review
• Report to Managing Director of all Accounting reports and status
• Ensure all staff are complying with the Time Keeping policy
• Prepare staff attendance for salary preparation
• working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;