日本と海外をつなぐクラウドソーシング

The Chapman Group

Executive Assistant to Senior Partner

2014/05～ 2015/07

- Manage Senior Partner's diary and all travel and accommodation arrangements.
- Screen telephone calls.
- Prepare external meeting venues.
- Manage monthly expenses of the Senior Partner, Asia Pacific

Vocus, Inc

Center Manager

2013/06～ 2014/04

- Managing team of facilities personnel.
- Dealing with correspondence, complaints and queries.
- Liaising with office team, vendors and building management.
- Implemented and monitoring Process/ Office administrative system, health and safety policies.
- Responsible for supply requisitions, procurement and distribution of office supplies.
- Orientation to new employees.
- Weekly reporting of performance and stats to management.

Vocus, Inc

Quality Assurance Manager

2011/01～ 2013/05

- Administering payroll and maintaining employee records (Prior to HR and Senior Accountant joining).
- Payroll and commission calculation for team members and submission to higher accounts staff.
- Implemented manual and Round Robin lead allocation system.
- Manage the rescheduling of demos via email / demo status.
- Collate all completed, scheduled and pipeline numbers prior to Managing Director’s weekly conference call with the COO.
- Manage database of recorded calls and retrieve as necessary.
- Act as liaison between LG (Manila) and Sales Reps in the US.
- Resolve concerns over demos, DQ’s and ROE
- Assist Sales Managers in managing CA’s, attendance and call monitoring.
- Purchasing and management of office inventory (Supplies, headsets, ID’s).
- Assist Finance department on entering sales order in Softrax.
- Assist HR department with employee record (Sales department).
- Assist all US visitors with their expense returns.

Alorica, Inc.

Quality Assurance Specialist

2010/02～ 2011/04

- Prepare weekly and monthly reports for three international accounts.
- Provide direct leadership, guidance and support to ensure the creation of a positive work atmosphere and team spirit.
- Address TSR’s needs and concerns, performance, motivational issues, and conflicts.
- Monitor TSR’s live and pre-recorded calls and evaluate according to the defined rules and processes set by the client.
- Coach TSR’s on how to improve the quality of their calls.
- Give feedback to supervisors and managers about Quality Related Concerns and Updates.
- Attend weekly meetings (conference call) with the clients to review recordings against Quality Standards.
- Cascade Quality and Technical Updates to the TSR’s and Supervisors through group meetings and technical product training.

Alorica, Inc

Technical Support Representative

2006/10～ 2010/02

- Handle inbound support calls.
- Frequently calls related to Installation and configurations of networking devices like router, modem, switches etc.

UPS Supply Chain Solutions

Office Manager / Assistant

2003/04～ 2006/05

- Design a filling system and ensure that systems are up-to-date.
- Maintain the office budget and keep track of all expenses.
- Purchasing and management of office inventory.
- Ensure that personnel files are up-to-date and secure.
- Manage company Managing Director meeting diary and all travel and accommodation arrangements.
- Screen telephone calls.

UPS Supply Chain Solutions

Marketing Assistant

2001/11～ 2003/03

- Manage prospect database.
- Monthly Marketing Campaigns (sending out letters, brochures and emails).
- Follow-up calls and appointment setting for the Sales Team and Director.
- Manage monthly expenses