日本と海外をつなぐクラウドソーシング

eBay

Performance Analyst

2008/06～

I have been a Performance and Quality Analyst in a call center company for four years. My responsibilities include assessing business results against targets for relevant key performance indicators, identifying opportunities and systems to improve efficiency, quality and safety;providing assistance with projects and operational development;proactively ensuring that processes are in place to achieve deadlines in an accurate and timely manner; and other duties as requested by my supervisors.I have also been Fraud Specialist with over 3 years experience in identifying fraud prevention processes in a fast paced high customer care environment. I am highly effective at identifying process improvement opportunities for customer and business needs and possesses significant experience with risk analysis on the eBay platforms..