日本と海外をつなぐクラウドソーシング

Accurate Relocation Specialist Inc.

Expatriate Admin

2012/06～ 2013/08

-maintains data of all expatriates assigned to the Philippines from different companies
-follow-up and monitoring of security deposits from Landlords.
-keeps track of all available listings from different brokers.
-responsible for planning and scheduling of itinerary for the Exploratory trip.
-coordinates with owners/brokers regarding contracting drafting and terms.
-assists in membership procedures for Country Clubs, Leisure clubs and Sports clubs such as Ayala Alabang Country Club, Manila Polo Club, Palms Country Club and Rockwell Leisure Club.
-assists clients with additional requests and inquiries with regard to their relocation.
-ensures correct computation for housing costs and taxes

Asia-Pacific Eye Center

Admin Secretary / IT Staff / Marketing Layout Artist

2013/08～

Admin Secretary
-using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
-devising and maintaining office systems;
-booking rooms and conference facilities;
-attending meetings, taking minutes and keeping notes;
-liaising with staff in other departments and with external contacts;
-ordering and maintaining stationery and equipment;
-recruitment of new staffs

IT Staff / Marketing Layout Artist
-support minor hardware and software problems
-installation of programs needed by other workstations
-collects and assembles type styles and images, such as illustrations, photographs and drawings, to create a visual design in a computer or on paper.
-responsible for the facebook(social media) marketing of the company

Teletech

Tech Support Representative

2014/07～

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
-Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
-Research required information using available resources;
-Follow standard processes and procedures;
-Identify and escalate priority issues per Client specifications;
-Redirect problems to appropriate resource;
-Accurately process and record call transactions using a computer and designated tracking software;
-Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;