日本と海外をつなぐクラウドソーシング

Acer Information Products Inc.

Repair Engineer

1998/07～ 2000/03

ACER INFORMATION PRODUCTS ( PHILS. ), INC.
Subic Bay Industrial Park
SBMA, Olongapo City, Philippines

MOBILE COMPUTERS REPAIR ENGINEER
( July 6, 1998 to March 4, 2000 )

* Assigned in Casing, ICT, PCBA Function Test and Casing Motherboard Repair for Mobile Computers.

* Responsible of conducting immediate analysis on defective mobile computer motherboards / machines arising in the production line.

* Also responsible in repairing assembled machines ( base unit and finished good ) of all Acer Notebook Computer models including OEM products
such as IBM Think Pad.

Innodata Mandaue Inc.

Quality Assurance Team Leader

2000/08～ 2001/04

INNODATA MANDAUE, INC.
HVG Arcade, National Highway
Subangdaku, Mandaue City
Cebu, Philippines

QUALITY ASSURANCE TEAM LEAD (Graveyard Shift)
( August 28, 2000 to April 26, 2001 )

* Responsible for the smooth operation of the QA Y23 3rd Shift group.

* Assumed the responsibility of a Team Manager until such time wherein there was already an assigned Team Manager for QA Y23 3rd Shift.

* Assisted the QA Y23 Team Manager in monitoring the day-to-day operation of the group and also responsible in orienting / training newly hired people for QA Y23 3rd Shift.

AU Optronics

QA Operator/Technician

2001/10～ 2004/05

AU OPTRONICS
Aspire Park, Lungtan, Taoyuan
Taiwan, R. O. C.

QA OPERATOR / TECHNICIAN
( October 23, 2001 to May 8, 2004 )

* Assigned in Cell Test Department and is responsible of checking and analyzing TFT - LCD panels ( sizes : 14", 17", 19" and 20" ) for Quality Control and also responsible in orienting / training newly hired operators / technicians from the Philippines.

Sykes Asia Inc.

Technical Support Representative

2005/03～ 2007/03

SYKES ASIA INC.
KRC Bldg. 1, National Highway
Subangdaku, Mandaue City, Philippines

TECHNICAL SUPPORT REPRESENTATIVE
VOICE MAC - NORTH AMERICA (Graveyard Shift)
( March 28, 2005 – March 2, 2007 )

* Assigned as a Technical Support Representative for Macintosh Department.

* Accommodates in source problems from customers based in North America.

* Responsible for the software in-depth troubleshooting of Personal Digital Assistants (Handhelds and Smart phones ) through phone.

Etelecare Global Solutions

Technical Support Representative

2007/04～ 2009/02

ETELECARE GLOBAL SOLUTIONS
6th Flr., I2 Bldg, IT Park
Lahug, Cebu City, Philippines

TECHNICAL SUPPORT REPRESENTATIVE (Level 3)
VOICE - MATRIX CBG CORE
( April 16, 2007 – Feb. 1, 2009)

* Assigned as a Technical Support Representative for Matrix CBG Core Department.

* Accommodates in source problems from customers based in North America (Mainland, Alaska, and Hawaii only).
* Responsible for the hardware in-depth troubleshooting of Dell Computers, Desktops and Portables, through phone.

Lexmark Research and Development Corporation

Technical Support Representative

2009/02～ 2010/05

LEXMARK RESEARCH & DEVELOPMENT CORPORATION
2nd Flr., Lexmark Plaza 3
Cebu Business Park, Cebu City, Philippines

TECHNICAL SUPPORT REPRESENTATIVE
VOICE & CHAT SUPPORT
( Feb. 2, 2009 – May 16, 2010 )

* Assigned as a Technical Support Representative for PSSD (Printing Solutions and Services Division) for Key Accounts.
* Accommodated in source problems from customers based in North America and Canada.

* Responsible for the hardware in-depth troubleshooting of Lexmark Printers, through phone and chat.

Qualfon Phils., Inc.

Floor Supervisor

2010/05～ 2015/05

QUALFON PHILS., INC. –-DUMAGUETE
Eros Building
Dr. V. Locsin corner Real St.
Dumaguete City, Philippines

FLOOR SUPERVISOR
(Aug. 16, 2010 – May 20, 2015)
* Assigned to Supervise 20 or more Customer Service Representatives and helps them achieve their target goal for their Key Performance Index by good motivation and at the same time making them feel good and happy about their assigned task.
* Acts as Team POC whenever the Shift Manager is on rest day to oversee the smoothness of change of shifts and to ensure that all representatives are seated and will login on time.

QUALITY ASSURANCE ANALYST
(June, 2010 – Aug. 15, 2010)
* Responsible in evaluating the Customer Service Representative’s Performances to ensure that they follow correct and appropriate Quality Guidelines.

CUSTOMER SERVICE REPRESENTATIVE – Voice
(May 17, 2010 – June, 2010)
* Served as Front Liners and responsible in solving in source problems from customers based in North America, through phone.

6 Degrees Corporation

Freelance Appointment Setter

2015/11～ 2015/11

6 DEGREES CORPORATION

VIRTUAL ASSISTANT for Elite Aviation Products (Freelance)
(November 3, 2015 – November 17, 2015)

• I called business offices and setup appointments for investment opportunities for Elite Aviation Producst Company and input the information into the CRM tool.

Grupo Noa International

Freelance Inbound Customer Service Representative

2015/03～ 2015/05

GRUPO NOA INTERNATIONAL

INBOUND CUSTOMER SERVICE REPRESENTATIVE (Freelance)
(March 16, 2015 – May 14, 2015)

• Served as Front Liners and responsible in solving in source problems from customers based in North America, through phone.

• We do upselling and we close sales since this is a Sales and Retention Company.

Bldg. Works Cleaning Services

Freelance Appointment Setter

2015/08～ 2015/09

BLDG. WORKS CLEANING SERVICES (Freelance)

VIRTUAL ASSISTANT
(August 31, 2015 – September 25, 2015)

• I called business offices and setup appointments and input the information into the CRM tool.

Amspeak Business Communications Services

Freelance Telemarketer and Survey Analyst

2015/05～ 2015/11

AMSPEAK BUSINESS COMMUNICATIONS SERVICES

TELEMARKETER (Freelance)
(May 22, 2015 – October 9, 2015)
• I did Lead Generation, Mystery Shopping, Appointment Setting, Survey, and Sales which includes B 2 C Calling, B 2 C calling, and cold calling for Environmental Toner Brokers, a Canada based Company.

SURVEY ANALYST (Freelance)
(October 12, 2015 – November 6, 2015)
• I did survey for In Xpress Logistics Company based in the US.