日本と海外をつなぐクラウドソーシング

NOK Precision Component Batam

System Administrator

2013/11～

- Manage all operating systems and end-users software
- Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security and regulatory compliance.
- Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problem on servers, escalate incidents as necessary
- Analyze system, server, application, network and input/output device performance
- Participate in negotiations with vendors, outsources and contractors to secure software products and services

Dell Global Business Center

SMB Technical Support

2011/08～ 2013/07

- Take ownership of technically complex customer reported issues from web, phone chat and emails sources and work closely with the customer until it is completely resolved working with senior support engineers
- Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall process of their issue
- Work closely with the engineering and product marketing teams on new technology introductions and remain technically competent with all products
- Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues

Epcos Indonesia

IT Staff

2009/06～ 2011/07

- Conduct research on emerging products, services, protocols, and standards in support of system software procurement and development efforts.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Perform and test routine system backups and restores