日本と海外をつなぐクラウドソーシング

Wawasan Open University

Assistant Manager

2012/04～

As assistant manager, I assume a greater role in terms of managing the publishing activities of the university and also providing in-house training to new Course Coordinators. I have to manage the deadlines of all student publications of the university to ensure smooth delivery of learning on the students’ behalf. In doing so, I was also more involved in instructional design of course materials published by the university besides copy editing.

Wawasan Open University

Publishing Executive

2006/06～ 2012/04

As a publishing executive, I was responsible for various projects dealing with copy editing of course materials published by the university. In doing so, I liase with various parties in the conduit of finalising the courses. I deal with the Course Coordinators, graphic designers, both internal and external to complete the project.

Hospital Lam Wah Ee

Customer Service Officer

2004/06～ 2006/04

As a customer service officer, I was in-charge of handling walk-in customer complaints and enquiries pertaining to hospital facilities and services. Besides that, I perform service rounds throughout the wards in the hospital to gather feedback from patients in order to improve the hospital's services rendered. I am also involved in marketing hospital products and services to corporate clients from various companies in Penang.