日本と海外をつなぐクラウドソーシング

PT. XL Axiata

Manager - Customer Experience Management

2012/01～

Job Desc :
• Enhance the Quality of Service through continuous performance measurement and data/customer analytic
• Improve customer experience by driving innovation and re-engineering
• Managing XL Managed Service Partner, including but not limited to improve business process

PT. XL Axiata

Specialis - Core & VAS Implementation

2006/03～ 2012/01

• To lead in PS Core & VAS project implementation and service delivery as planned by Engineering/Network Planning Department.
• Implement the configuration change, integration with other network elements, patching and backup application or database.
• Provide technical recommendation to improve network quality
• As second level support in solving PS Core & VAS trouble ticket.
• Perform capacity monitoring, system KPI monitoring and analyze system to maintain, enhance service quality & increase customer satisfaction


Sample Projects Handle :
• Improve PDP Context SR from around 36% to 95%
• The 1st - SGSN in Pool Implementation
• The 1st - 3GDT Implementation
• The 1st in Indonesia - MVNO between XL & AXIS, Dec 2009 – Jan 2010

PT. Jati Piranti Solusindo (Jatis Solutions)

Software Engineer

2015/09～ 2006/03

• Develop software and/or bug-fixing (J2EE & PL/SQL)
• Involved in the testing plan development and execution
Add Location

Institut Teknologi Bandung

Web Master

2003/01～ 2005/09

KMRG is a research group on Institut Teknologi Bandung

Responsibilities:
• Researcher
• Software Developer

Projects:
• Enhance Ganesha Digital Library Software (http://digilib.itb.ac.id)
• OtomiGen-X – Library Automation Software for School of Business and Management ITB
• Develop & Maintain ITB ofiicial website (http://www.itb.ac.id)