日本と海外をつなぐクラウドソーシング

Convergys Philippines

Account Officer/Customer Service Executive

2011/10～ 2016/04

I started as an Account Officer in MICROSOFT LOYALTY PROGRAM. We handle business to business transaction for large corporation in India, Australia and New Zealand. I was assigned to answer inbound calls and emails from our clients mostly CEOs, General Managers and IT supervisors. We support our clients in maintaining their Microsoft Partner Network membership, this includes the renewal of their subscription to continue the use of their benefits such as usage of Microsoft software licenses. We also assist those individuals mostly IT professionals who want to become a Microsoft Certified Professionals and Trainers. Three months after, I was promoted as Corro Specialist which I handled exclusively Microsoft Partners and Microsoft Certified Professionals and Trainer’s concerns through emails. In March 2012, I was promoted as Corro Team Lead. My role is to monitor my team’s individual performances and email transactions, doing our daily, weekly and monthly team performance report and participating in weekly and monthly Microsoft business review. On February 2016, I was promoted as a Microsoft Software Assurance Vendor Benefit (SAVB) Program Subject Matter Expert (SME).

APAC CUSTOMER SERVICE INC.

Admin Officer

2008/02～ 2011/06

I started as an Admin Officer, I was assigned to answer all email concerns from our customers regarding their bills and payments, as well as communicating with our clients and local branch manager from the United States. In February 2009 I was promoted as an Assistant Admin Supervisor which I conducted one on one coaching with agents regarding their performance, customer transactions, calls and email monitoring, making it sure we provide an excellent quality service to our customers and client satisfaction. We do audits for our daily productivity which includes new and old accounts of our customers, cancellation of accounts, payments, bills, updating and enrolling credit cards and checking customer’s credit status.

ADVANCE CONTACT SOLUTIONS, Inc.

Product Specialist

2005/02～ 2007/01

As a product specialist, our main objective is to handle billing concerns, sales report, payments and account verification. We also handle product selling such as equipment and program package orders for our prospects, new and existing customers. We also handle specific troubleshooting such as receiver and remote control programming, satellite signal testing, over the phone activation and installation of the system unit.

Technoglobal Team Inc.

Customer Support Officer

2017/06～ 2019/06

I was assigned as a sales officer and a technical support agent. We support our customer through phones and emails using Zendesk (a system for tracking, prioritizing, and solving customer support tickets). We also do some troubleshooting for computer hardware and software. Aside from helping our customer to resolve their technical queries. We are also assisting them in purchasing their computer, parts and other high-end gadgets. We support Australian customers only.

Warren and Ristian Food Product

General Manager

2016/04～ 2017/05

- Prepares and implements standardized quality procedures for the production plant.
-Planning, analysis, forecasting and decision making of the production plant.
-Coordinates production workflow for one or multiple products.
- Oversee daily production.
- Plan and prioritize operations to ensure maximum performance and minimum delay.
- Assisting in procurement by contacting suppliers to ensure the raw materials for our products are available for continues production.

KidsWorld Day Care

Sped Teacher/ Physical Therapist

2002/12～ 2004/08

- Handled Special child cases, such as Autism, Down syndrome & ADHD.
- Handled tutorial class for grade school student.
- Taught swimming lessons & also handled aquatic therapy for special children such as autism and ADHD.
- Taught arts & craft such as drawing & computer design for special event.