日本と海外をつなぐクラウドソーシング

AA Corporate Assistance Asia (CSC Global)

AVP – Business Development

2013/08～ 2016/11

 Manage company website and all the Social Media sites content and pro-actively register new sites.
 Manage project plan for both on-site/off-site activities/opportunities while focusing on delivering work remotely.
 Manage engagement profitability deliverables/milestones and budget.
 Relationship management (build, maintain and strengthen) relationships with clients.
 Handling client issues as they arise and strategically partnering with our largest customers.
 Extensive client contact including some face to face meetings.
 Providing excellent customer service to both internal and external clients.
 Manage domain portfolios to ensure the protection and security of global internet brands.
 Manage new product brand launches and projects in the domain sphere.
 Understand and communicate Industry changes and new product offerings.
 Working with clients in our domain names, trademarks and brand protection business to help them protect their intellectual property.
 Taking and fulfilling orders, partnering with our clients to become their trusted advisor.
 Conducting online demonstrations for clients and sales staff.
 Providing service support for our accounts (handling service issues, invoicing questions and research for individual client requests).
 Create and develop customer and prospect segmentation for a wide variety of Marketing and Sales campaigns.
 Complement marketing and sales requirements - source data, data extraction, model development/maintenance and results interpretation.
 Co-ordinate with the Business Development team in identifying both new business and opportunities with pre-existing clients.
 Complement Business Development team to achieve/exceed sales quota through a consultative and analytical sales approach.
 Research and analysis of customer data.
 Interpret and communicate requirements and results to internal and external customers.
 Cooperatively work with global vendors to complete internal and external customer orders.
 Assist on various project assignments related to the support of the CSC’s services.
 Co-ordinate with Marketing Manager to deliver customised proposal and presentations templates.
 Plan, organize and manage events assigned.
 Acquire and integrate industry knowledge related to general trends, emerging technologies and competitors.
 Share new business or new market opportunities.
 Execute plans to increase CSC’s service exposure and identify key market opportunities and growth areas within assigned region.

State Government of Victoria, Australia (Kuala Lumpur, Malaysia Representative Office)

Project Manager, Malaysia (Project Basis)

2013/05～ 2013/07

 Administrative Duties such as coordination of inward and outward correspondences and general information flows. Management of telephone calls and emails.
 Creation and maintenance of a client contact management system (Salesforce).
 Undertake word processing services of letters, memorandums, reports and creation and maintenance of spreadsheets and databases.
 Preparation of agendas and recording and transcribing of minutes.
 Provision of the first point of contact within the VGBO KL office and proactively address queries.
 Provision of support to the relevant sector managers in the development and delivery of sector programs for the ASEAN Super Trade Mission. Review and development of event processes and procedures under the direction of the relevant sector managers.
 Liaison with event venue providers and other service contractors to ensure smooth delivery of the events.
 Consultation and engagement with stakeholders, and customers regarding the Events portfolio.
 Development of Event Administrative materials inclusive of quality documents, presentations, materials, relevant copy and supporting communication plans.
 Undertake relevant event related research and analysis.

NTT DOCOMO interTouch

Country Manager, Malaysia

2008/03～ 2013/04

 Drive country business to achieve and surpass sales and business goals and company objectives
 Develop and facilitate effective and timely communication both within the country, Head Office and Region
 Responsible for the governance of the country’s operations
 Increase and establish brand awareness and market share
 Develop annual account plan, strategic business/marketing plans to increase sales volume, revenue/margin and profitability
 Forecast and report on business regularly to management
 Responsible for engaging in local networking activities
 Responsible for monthly reports regarding Sales Performance, Marketing Activities and Cost Analysis
 Coordinating with Headquarters for country relates staff HR issues
 Understand, administer and adhere to company policy and procedures
 Draft addendums and agreements for Legal Department’s approval for any changes to the Initial Service Agreement
 Communicate to the Operations departments the parameters of service required to best deliver and enhance the product
 Achieve usage and revenue/renewal targets
 Identify other potential revenue areas currently not covered
 Regular visits to hotels for familiarisation, training and audits.
 Generate daily, weekly monthly reports for Hotels.
 Provide key hotel personnel with regular updates of products and services.
 Coordinate joint press releases and marketing activities with the hotel and Marketing.
 Disseminate briefs, messages, newsletters and the like to hotels.
 Prepare project management document from project kick off till project closure.
 Manage, deliver & complete the project within approved Budget, project Time line & good Quality.
 Monitor project budgets, overseeing the financial well-being of the projects through analyzing cost effectiveness and exercising cost controls.
 Develop and direct the implementation of goals, objectives, policies, procedures and work standards where applicable for projects assigned.
 Participate in Site Surveys, prepare and produce ROI/Artemis with Network Diagram for Sales Team
 Liaise with vendors (ISP, Cabling Contractors, Hardware suppliers, etc) daily during project installation
 Provide continuous update & work closely with Keys Stakeholders to ensure that project objectives and progress are strictly followed.
 Prioritize and allocate available project resources to ensure efficiency and effectiveness
 Maintenance of records that provide for the proper evaluation, control and documentation of the projects.
 Project closure, Update project database with complete information & hand over to operation.
 Complete appropriate project or site forms (Project Management)
 Manage relationship with vendors
 Liaise with vendors to obtain pricing for BOM/ROI creation
 Generate Purchase Orders and ensure delivery to vendors
 Follow-up and manage delivery timelines
 Manage the equipment / hardware stock count in office
 Manage and arrange for Warranty Claims on behalf of Hotels

interTouch (M) Sdn Bhd

Senior Account Manager – South Asia

2005/06～ 2008/03

 Achieve revenue targets, maintain and grow revenue streams.
 Manage and support the Account Managers in respective countries (Singapore, Thailand, Korea, Hong Kong, Taiwan)
 Develop additional revenue streams, building on the core business.
 Manage on going relationships top down with the hotels.
 Plan and execute new Hotel Launches - Responsible for the development of the interTouch Launch Program in the hotel.
 Responsible for ongoing training of hotel’s executives and staff to maintain currency of knowledge.
 Conduct regular audits in hotels - To achieve total compliance to interTouch standards.
 Market intelligence and market information - Provide regular feedback and requirements from hotels to Product Marketing team for development of new products and services.
 Gather business intelligence on competitors and market trends
 Joint sales calls & presentations with hotel sales

Hyatt Regency Saujana Hotel

Associate Director of Sales

2004/01～ 2005/05

 Develops and executes marketing plans, to ensure the profit growth and expansion of hotel business.
 Researches and analyzes various reports in order that market opportunities may be capitalized.
 Plans and oversees the organization’s advertising and promotion activities
 Develops and recommends pricing strategy which will result in the greatest share of the market over the long run
 Prepares marketing activity reports
 Responsible for preparing the annual Sales and Marketing Business Plan
 Ensures all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner
 Maintain the Hotel website
 Develop training activities for the sales team

Hyatt Regency Saujana

Marketing Manger - Strategy (Market Analyst)

2001/03～ 2004/01

 Report directly to the Director of Marketing and General Manager
 Create regular reporting showing production/profitability trends and in achieving the financial objectives of the hotel
 Establish business partners for the hotel
 Maintain competition and market intelligence to direct marketing team towards acquisition opportunities
 Recommend target customers to be visited by sales team
 Create relevant cross-promotional campaigns targeted to customers and maintenance of rate structure
 Track the success of promotions, packages and campaigns
 Responsible for the monthly Forecast Report and Marketing Plan
 Ensure that guidelines for data collection, data input, data cleaning, and data usage are being followed throughout the hotel
 Maintain the Hotel website
 Assist in Gold Passport Loyalty Program recruitment activities
 Develop training activities for the sales team