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KellyDenz
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Available to work
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- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Data Entry
- Other Data Entry
- Last Login : 2018-02-03
- Member Since : 2015-07-10
Career
Description
Teletech Customer Care Mgt., Phils.- Powered by Telstra
Customer Service Representative/Billing Specialist
2012/11~ 2014/07
Responsible for answering phone calls.
Responsible for providing good customer service.
Responsible for following call flows and company policy.
Identify, research, and resolve customer issues.
Complete call logs and reports.
Process and collect data accurately.
Keep track and process accounts and incoming payments in compliance with financial policies and procedures.
Verify discrepancies and resolve clients’ billing issues.
Assist customer in recovering closed accounts.
Alorica Pacific Rim, Inc.-H and R Block Account
Customer Service Representative
2012/11~ 2012/12
Responsible for answering phone calls.
Responsible for providing good customer service.
Responsible for hitting the metrics goals.
Responsible for following call flows and company policy.
Answer phones and respond to customer requests.
Provide customers with product and service information.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues.
Follow-up on customer inquiries not immediately resolved.
Sitel Corporation-PayPal and eBay
Quality Assurance Professional/Call Monitoring Specialist
2008/07~ 2010/08
Responsible in delivering effective one-on-one feedback as a Quality Analyst to motivate an Agent.
To perform Service Observation/transaction monitoring for all Agents on the floor.
To prepare weekly internal report accurately and completely and ensure report is sent by the required deadline.
To conduct quality related coaching for all agents.
To prepare any other reports as required by client accurately, completely and ensure submission is by required deadline.
To arrange and participate in weekly call calibration session.
To actively develop and execute action plans for continuous improvement of Quality scores for all Agents.
To conduct group briefing for Agents on products/procedural updates/changes and on quality related issues as necessary.
Forhouse Corporation
Final Quality Controller
2005/08~
Responsible for production of LCD backlight.
Responsible for final quality assurance.
Control incoming materials good for daily production.
Maintained cleanliness of job site after work.
Setup the production equipment and supplies before executing the job orders.
Operate equipment safely and effectively for production processing.
Ensure that equipment is maintained in good and safe working condition.
Inspect equipment to identify any replacements, malfunctions and repairs.
Perform regular equipment maintenance to ensure production capacity and quality.
Provide assistance to junior operators in their assigned responsibilities.
Repair and clean the equipment when needed.
Work under the guidance of Supervisor to perform and complete the assigned duties in timely manner.
Evaluate equipment performance and recommend improvements
Jidosha Denki Cogyo Manufacturing Philippines
Manufacturing Group Leader
2001/10~ 2005/07
Organized manpower required for production.
Assigned duties to production team members to ensure production target are met.
Provide training to production team members
Work with planners, Manufacturing Engineers to ensure production capacity is ready for the forecast units.
Work with Quality Assurance personnel and Production Engineer to ensure quality target are met.
Work with Manufacturing Engineers to improve production efficiency.
Line supervision.
McGeorge Food Industries
Service Crew
1998/10~ 2001/10
Responsible in providing customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas.
Responsible in producing orders to a consistently high standard and understand that quality control is vital.
Maintain the work area clean, safe and organized.
The Results Company
Supervisor
2015/08~ 2016/12
Responsible in monitoring productivity of the agent and generate report.
Identify and act on both positive and negative performance trends to ensure revenue goals and performance target.
Provides coaching feedback and follow up to ensure representatives are fully informed of all information related products, procedures and company related issues.
Provides daily direction and communication to employees so that customer service calls are answered in a timely manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service.
Provides performance feedback and coaching on a regular basis for each team member.
Write and administers performance reviews for skill improvement.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy.