日本と海外をつなぐクラウドソーシング

PT. Tetra Pak Indonesia

Customer Service Executive

2013/05～

• Inform the logistics of the supply of packaging material by preparing presentations and/or documents explaining the operation status to provide better service.
• Responsible for the input of customer’s packaging material purchase orders in system and monitor the orders status, new designs, shipping until final delivery to customer.
• Plan according to customer needs, orders and shipping schedules by monitoring warehouse inventories in Factory with the objective to minimize rush orders, production cycles saturation and shortage of packaging material.
• Generate and monitor the complete process of claims packaging material
• Request the import of packaging material monitoring the arrivals of material, deliveries to customers and carry out the corresponding invoicing process.
• Ensure proper delivery meeting customer's requests, on time deliveries and quality standards.

PT. 3M Indonesia

Customer Service

2012/05～ 2013/05

• Managing the customer service function which is starting from ordering process to delivery and after sales service to improve our Customer Satisfaction Performance
• Mostly handling the Key Account Customers for the products among some business units
• Managing the On-Time In-Full Delivery Performance
• Initiating and follow up the complaint to improve Customer Complaint Response Time
• Working closely with customer, business people and inventory control/planner
• Maintain Customer Service Level
• Manage key customers
• Creating regular reports/ information to business unit and customers (such as inventory status, shipping information, order taking, etc.)
• Handling customer’ inquiries through electronics tools (customer’s portal, internet, etc.)
• Involving in the regular Sales & operational Planning Meeting to support the business growth

PT. 3M Indonesia

Sr. Marketing Analyst

2006/06～ 2012/04

• Supporting the sales team with marketing programs, such as exhibitions, seminars, training, etc
• Supporting the sales team with sales tools, such as samples, flyers, brochures, etc
• Supporting the division to meet monthly and yearly target
• Doing the market research for launching new products
• Doing the price analysis for new products while maintain the price for existing products
• Controlling the Advertising and Promotion budget for the divisions
• Making monthly forecast to achieve the sales target
• Controlling the inventory stock to meet customer requirement
• Handling inquiries and preparing quotation to the customers
• Creating regular (weekly & monthly) report for division