日本と海外をつなぐクラウドソーシング

CF CAPITAL CANADA INC.

Project Coordinator and Business Analyst

2021/04～ 2022/04

Performed project management and business analysis, identified and analyzed requirements and risks, developed business plans, operation plans and recommendations and implemented optimal IT solutions to improve business procedure and operations.
 Participated in investigations, interviews, and requirements gathering sessions to understand stakeholder needs and delivered reports and specifications.
 Translated business problems into technology requirements.
 Processed change management and facilitated acceptance.
 Coordinated with internal and external groups to ensure the installation of IT systems at retail stores and reviewed audited infrastructure documents.

MUFG BANK LTD., CANADA BRANCH

IT Business System Analyst

2019/04～ 2020/07

Ensured effectiveness of end-to-end solutions for all processes, and improved service delivery levels, maintenance and reliability standards for IT systems including Service Now, SharePoint, MS Office, banking systems, VPN, Wi-Fi, CCTV and PCs.
 Implemented a ticketing system, Service Now and trained users ($1M).
 Developed ITSM processes (Incident, Problem, Change, Release) based on ITIL.
 Determined requirements and conducted evaluations to receive approvals.
 Provided project chapter, plan, progress, budget and risk management.
 Negotiated changes to the project scope, timeline and costs, and flexibly updated schedules and tasks to complete projects accurately.

MUFG BANK LTD., CANADA BRANCH

IT Administrator

2018/11～ 2019/03

Maintained IT systems, and reviewed daily, weekly, monthly and annual reports for Technology Support to ensure that all service level initiatives were being met.
 Communicated effectively with technical and non-technical users.
 Educated users on technology solutions and information management.
 Recommended technical solutions that meet business requirements.
 Provided use case documentation, business and IT process work flow.

NARITA INTERNATIONAL AIRPORT CORPORATION

Project Manager, IT

2012/07～ 1996/04

Managed 25 large complex projects including over $1B budget annually with multi-disciplinary teams. Built close relationships and interacted regularly with business units, technical teams, vendors, government agencies and PMs (over 30,000 users).
 Developed project scope and objectives involving key stakeholders and clients.
 Developed detailed work plans to support projects and tracked progress.
 Identified project resources and assembled project teams; assigned individual roles and responsibilities; ensured a common understanding by setting expectations to align stakeholders and team members.
 Adhered to quality standards and reviewed of project deliverables.
 Managed tasks as defined in the project plan by following up with team members on execution of assigned tasks in order to achieve the goal.