日本と海外をつなぐクラウドソーシング

Alorica Philippines Inc.

Customer Service Representative

2020/01～

Managed large amounts of incoming phone calls for a telecommunications company from customers to handle their complaints and queries. Provided appropriate solutions and alternatives, follow-ups to ensure resolution. Offered them to do an upgrade to their mobile phones thru a trade-in program. We also sold mobile hotspot devices for additional connectivity and offered protective accessories for their phones. Lastly, we ensured that in every call, we properly document every customer interaction with us.

Iqor Philippines Inc.

Customer Service Representative

2015/08～ 2016/10

Took inbound calls for up to 60 customers per day using computer and call center software systems. Provided excellent appropriate solutions and alternatives for their mobile and internet concern. Also assisted them to do a basic troubleshooting steps on their phone if they are having some sort of services and device issue. Made notations on customer’s account for future references and for proper documentation of the interaction.