日本と海外をつなぐクラウドソーシング

TeleTech

Technical Support Representative

2012/03～ 2013/03

-Handled Australian customer calls regarding mobile phone technical issues.
-Undergone training about Australia’s culture and their English accents.

Phil-Korea Educational Services Incorporated

English Instructor

2013/09～ 2015/01

●Prepared lesson plans for each class depending on the student's level daily.
●Conducted placement or diagnostic tests to evaluate learner’s level.
●Administered assessments every Friday to check student’s learning.
●Provided each semester’s examination to students.
●Trained some students who participated in speech contests like, story-telling, orations, declamations, and verse choir.

Panasiatic Call Centers Inc.

Customer Service Representative

2015/01～ 2015/07

●Handled Miami and Atlanta customers about their mobile phone technical issues, i.e., prepaid loading card, mobile internet, can’t make outgoing calls or receive incoming calls, etc.
●Provided customers the information about their billing mobile usage issues.

Convergys Corporation

Customer Associate II

2015/08～ 2016/02

●Handled various New York customers regarding sales and technical issues with their cable, phone, and internet service.
●Trained to handle South California customers with different call handling processes in the same products and services and learned to understand a different American culture.

iCliz Outsourcing Inc. We Teach Online

Online ESL Tutor

2016/05～ 2017/01

●Taught Chinese learners the English language with the use of QQ (online application)
●Was a member of Academic Team – aids in the teaching instructional materials such as PPTs and board works.
●Assisted team leader in encoding some data with the use of google share drive, MS Excel, etc.

AMA Computer College

Faculty College Instructor

2017/05～ 2018/10

●Taught BSIT college students the minor subjects such as English, Filipino, Physical Education, Economics, History, Sociology, General Psychology, Humanities, and Philosophy.
●Handled an advisory class.
●Handled group of students or individual participants in their school activities i.e., “SabayangPagbigkas” or verse choir.
●Supported and assisted volunteer students in their outreach programs outside the school.

Riverside College Inc.

College Instructor

2019/06～ 2021/01

●Teaching general subjects such as Great Books contextualized in Radiologic Technology, Art Appreciation, Readings in Philippine History and Religion.
●Designed a syllabus for Great Books in Radiologic Technology.

CW Cube Online Tutorial

Online ESL Instructor

2017/06～ 2021/04

●Teaching Chinese learners the English language with the use of the company’s platform
●An assistant TL – assisting Team Leader’s responsibility (checking of member’s attendance and being fully equipped with company’s update regulations and protocol in disseminating information to members.