日本と海外をつなぐクラウドソーシング

Qualfon Philippines, Inc., Dumaguete City

Customer Service Representative

2010/06～

Provides quality customer care for customers who want to activate or reactivate their phone service,
selling service cards, answering all types of inquiries, and giving resolutions to technical issues with their
phones or regarding the service through inbound and outbound calls.
I was also a KANA Chat/Email support representative from 2011 to 2015. We assist customers with their
concerns and technical issues through chat and email, creating and closing tickets to provide real‑time
resolution, and doing outbound calls.

Quickstar Security and Investigation Agency, Inc., Sibulan

Branch Chief Admin

2015/04～

Responsible for communications within the branch office (Sibulan) and main office in Manila.
Do payroll jobs and assigned to do government remittances (SSS, Philhealth, Pag‑Ibig) of the security
guards and staff.

Pac Biz

Customer Service Representative

2016/04～

Provides quality customer service for customers who want to book a taxi through inbound or outbound
calls.

Pac Biz

Quality Analyst Supervisor

2017/01～

Evaluate calls, check and review calls for Taxi accounts.
Call monitoring for Taxi agents.
Roll out updates from the clients to supervisors / QAs and agents.
Coach agents/QAs when necessary.
Monitor the agents and QAs.
Update QA schedules
Conduct QA Talk, attend call calibration, forums and meetings.
Act as a QA manager whenever the manager is not available/on leave.

Upwork

Lead Generation/Data Entry

2021/01～

I have a client who hired me to do part‑time for data entry tasks (5 hours only Monday‑Friday). This week
they have not sent me a contract to work on so I am currently free and looking for possible full‑time job
and better opportunities.