日本と海外をつなぐクラウドソーシング

Convergys-Cebu

Customer Service Associate

2017/05～ 2018/06

Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Built and provided basic end-user troubleshooting and desktop support on Windows. Microsoft, cable, telephone and internet systems.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Allianz PNB Life

Insurance Agent

2020/02～ 2020/08

Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.

Leveraged knowledge of company insurance products and services to advice customers on appropriate choices.

Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.


Approached potential clients by using direst marketing techniques, including mailings, phone contacts and social media.