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lyradjoy
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Site Administration and Management
- Site Update
- Site Maintenance
- Other Administration, Management, and Test
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Web Search
- Questionnaire and Research
- Interview
- Other Business Supports and Questionnaire
- Data Entry
- Other Data Entry
- Others
- Last Login : 2021-04-28
- Member Since : 2021-04-28
Career
Description
UPWORK: Microsoft Amplify
Microsoft 365 Consumer Support
2020/04～ 2021/03
Provided Level 2 technical support for Microsoft Windows and Microsoft 365
GHD PTY LTD
Information Services Technician
2018/01～ 2021/03
Provided remote IT Helpdesk support to employees from Australia, New Zealand, UAE, UK, US/CA, and the Philippines.
FREELANCER
Sourcer (Part-Time Remote)
2017/12～ 2018/10
Assisted Recruiter with sourcing and hiring of candidates for specialized technical positions.
OPTUM
Technical Helpdesk Analyst
2016/09～ 2017/12
Provided remote IT Helpdesk support to United Health Group employees and contractors
ATOS
Technical Helpdesk Associate
2015/02～ 2016/09
Provided remote IT Helpdesk support to Johnson & Johnson employees and contractors.
CONVERGYS – Microsoft Windows
Level 2 Technical Support
2011/11～ 2015/01
Provided Level 2 technical support for Microsoft Windows and Office
(In warranty and Premium Microsoft subscribers)
CONVERGYS – Time Warner Cable
Level 2 Technical Support
2009/12～ 2011/11
Provided Level 2 technical support to Time Warner Cable Internet Service subscribers
TELETECH
Technical Support Representative
2007/04～ 2009/10
Provided technical support to AT&T Internet subscribers.
JH CERILLES STATE COLLEGE
PartTime Computer Instructor
2005/11～ 2007/03
Taught the following subjects:
Computer Fundamentals, IT Skills, Operating System, Database Management System, Computer Networking, File Organization
SYKES ASIA INC
Technical Support Representative
2004/09～ 2005/08
Provided technical support to AT&T Internet subscribers
Education
Description
Philippine State College of Aeronautics
1999/06～ 2003/03
BS in Computer Studies Specializing in Airline Operation
