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Kruznev0528
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
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- Skills
- Telemarketing and Tel Sales
- Data Entry
- Last Login : 2021-04-14
- Member Since : 2021-04-14
Career
Description
Capital One Philippines Support Services Corp.
Senior Quality Coordinator
2017/02～ 2021/03
• Primary job is to analyze calls monitored by the team leaders to ensure that there are no errors committed by the agent
• Recommend best practices to improve call handling structure and to avoid committing regulatory and business intent errors
• Handled call calibrations, month-end productivity reports etcetera
Capital One Philippines Support Services Corp.
Senior Customer Service Representative
2013/10～ 2017/02
● Helped a daily average of 70 customers, answering questions and educating customers and providing options that may work for them
● Recommended best practices to other teams in resolving customer issues, increasing loyal and satisfied customers by 78%
HSBC Data Processing Philippines Inc.
Frontend, Mid-Range, and Recovery Collections
2007/02～ 2013/10
● Assisted daily average of 80 customers in processing their monthly payments through check by phone that generated an average of GBP20,000.00 in monthly collections
October 2013 - February 2017 Capital One Philippines Support Services Corp. Alabang, Muntinlupa
● Provided outstanding customer service, receiving 98% in customer service feedback surveys
