日本と海外をつなぐクラウドソーシング

Telstra International Philippines, Inc.

Customer Service Representative /Quality Assurance Analyst

2014/11～ 2021/02

Resolve customer's billing concerns, assist with service change requests and orders.
Evaluate voice and non voice transactions to gather data.
Identify opportunities (people, process, system) and provide insights to resolve issues and improve the business.
Provide report to operations and stakeholders needed in making business decisions.
Facilitate informal meetings with employees and sends out email leaflets to operations to provide business process updates.