日本と海外をつなぐクラウドソーシング

Rocket Station

Bilingual Virtual Assistant

2021/02～ 2020/11

● Appointment Setter
o Cold Calling
o Gauge motivation of potential sellers o Endorse Hot Leads to client
● Training of Real Estate essentials for Investors.
● Proficient in handling objections for seller lead calls, determining between a warm or cold lead.
● Trained on Podio CRM
● Creating Buyer's Lists
● Valuation of Comps with or without the MLS
● Skip Tracing
● Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn
● Email Campaigns
● Property Management

Shalom Artworks/Sam and Ram Sweets and Treats

Online Seller

2021/02～ 2018/09

● Post the products on Facebook.
● Search for possible buyers/resellers online.
● Offer/sell products to target resellers/customers via messenger and over the hone.
● Constantly Communicate with suppliers to ensure product availability on stock and perform a product test.

Cognizant Technology Solutions

Senior Process Executive

2018/09～ 2018/05

● Sorted customers' accounts identified which ones were overdue and initiated collections activities on the most aging
accounts by sending collection letters in Spanish and Portuguese
● Called customers throughout Latin America and Brazil and initiated over the phone collection conversation using Spanish
and Portuguese languages
● Handled inbound calls on payment, account suspension/restoration requests, and account status inquiries from customer
service and collections department
● Created billing and tax exemption cases based on tax rates per country throughout Latin American countries.

Owens Asia

Spanish Verifier

2017/12～ 2017/08

● Searched for organizations on the internet and input their data in the database.
● Communicated with human resources departments for employment verifications and with school principals and university
registrars, demand, and directors over the phone and via email in Spanish and English.
● Translated documents such as employment certificate and a diploma from English to Spanish and vice versa.
● Created final reports for employment and school record verification, reviewed procedures and results obtained from
institutions/organizations and finally submitted them to reviewers.

Sophos Computer Security Pte Ltd

Spanish Sales Order Processor

2016/01～ 2015/01

● Processed orders based on the given price quotations for Sophos hardware and software products on Salesforce.
● Generated commercial invoices and license schedules for Canada and Latin America regions.
● Handled inquiries from partners/distributors regarding product availability and shipment status of orders in English and
Portuguese languages.

Ammex I-Support Corp.

Spanish Customer Service Representative

2014/08～ 2013/11

● Handled incoming calls and assisted customers with their account status queries.
● Processed credit/debit card payments over the phone.
● Walked customers through the basic function of the phone including basic troubleshooting.

Convergys Philippines Corp.

Spanish Sales Support

2013/11～ 2013/03

● Created price quotations for Cisco hardware and software products on Salesforce.
● Used Microsoft Excel to determine price accuracy, as well as major and minor line Products.
● Maintained constant communication with requesters and/or sales managers for quote status updates.

SBT Philippines INC,

Spanish Sales Executive

2013/01～ 2011/06

● Generated stocks list for available products and sent them to the clients via email.
● Introduced products got customers via phone and email using the Spanish language.
● Assisted clients with their product queries and persuaded them to buy.

Convergys Philippines Corp.

Customer Service Associate

2011/01～ 2010/01

● Handled incoming calls and provided information on customer’s account status.
● Resolved customer’s technical phone problems by doing basic online troubleshooting.
● Processed payments and set up payment arrangements to avoid service interruption

WNS Philippines

Customer Service Associate

2010/01～ 2008/12

● Answered incoming calls and assisted customers with their product queries.
● Walked customers through online brochures to determine product availability.
● Placed online orders, processed payments, and promoted some products.