日本と海外をつなぐクラウドソーシング

ePerformax Contact Centers and BPO

Customer Service Representative

2013/03～ 2014/12

Qualified customer service representative with 3 years and 8 months in fast-paced customer service and call center environments. Personable and professional under pressure.
Superior telephone etiquette.
Results-oriented, focused on increasing profits, reducing costs and transforming customer service standards.

Engoo

English Tutor

2018/08～

I teach English to students from non-native English speaking countries.

Qualfon Cebu

Technical Support Representative

2010/04～ 2012/06

Set up and explained new membership contracts.
Politely assisted customers via telephone.
Routinely answered customer questions regarding merchandise and pricing.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Learned, referenced and applied product knowledge information.