日本と海外をつなぐクラウドソーシング

VXI

Subject Matter Expert - Technical Support Representative

2018/06～ 2020/07

Established extensive procedures and policies for troubleshooting and resolving hardware and software issues
Designed and prepared technical reports, studies and related documentation.
Assisted team members in resolving client issues and concerns

Hopla.Online

Email Support Representative

2020/09～

Respond to customer queries in a timely and accurate way, via email.
Identify customer needs and help customers use specific features
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams

Provincial Health Office - Catanduanes

IT Administrator

2017/06～ 2018/06

Performed network security design and integration duties.
Diagnosed and executed resolution for all network and server issues.
Resolved issues and escalated problems with knowledgeable support and quality service.
Made recommendations regarding information technology infrastructure overhauls.