日本と海外をつなぐクラウドソーシング

FREELANCE/PROJECT BASED

Event Coordinator-Manager Specialist/Consultant

2002/10～ 2020/09

- Best Day Ever Events (Weddings & Corporate Events), Cainta Rizal
• Marlon & Shayne - January 2019
• Jayrick & Christine - June 2019
• Vanjo & Hazel - July 2019
• Fritz & Joan - July 2019
• Jhun & Sonia - August 2019
• Jonas & Ressa - September 2019
• Erickson & Roxanne – Oct. 2019
• Knyx & Gilbert – Nov. 2019
• Frederick & Micah – Dec. 2019
• Sheena & Lucky – Dec. 2019
• RFGI Year-End-Party – Dec. 2019
• Sheena & Feri – Jan. 2020
• Frenz & Dane – Jan. 2020
• Abegail & Ferdz – Jan. 2020
• Mira & Peter – Jan 2020
• Sofia – Debut – Feb. 2020
• Carla & Ronie – Feb. 2020
• Richel & Joymee – Aug. 2020
• Ferdi & Jen – Sept. 2020
• Jet & Teresa – Sept. 2020

- Whitelight Creative Management Inc., Mandaluyong City
• Honda AT Strat One Dream Display Caravan 2017
• Honda Happy Beat & Click Day 2018
• PLDT Digicon 2019
• Honda One Dream Arangkada Motorsiklo Festival 2019
• Autocon 2019
• The Great BDO Travel Sale 2019 – PLDT Booth
• Honda Campus Rush 2020, San Beda Alabang

- Earthday Jam Foundation Inc. Makati City
• Earthday Jam Concert 2014, 2015, 2016, 2017, 2018
• CC Tunes: Climate Change Concert 2014 & 2017
• World Water Day 2014

- LOWE Inc., Makati City
• Ginebra Shoot for Millions

- Stratworks Inc., Makati City
• Tantra RPG
• Gilbey’s Island Punch
• Castrol
• Johnson’s & Johnson’s – Lavander & Chamomile Baby Powder

- Wishcraft, Pasig City
• Vitress
• AXE Mall Tour

LUXE CORPORATE PTY LTD., Ortigas Center, Pasig City

Customer Service Manager

2016/06～ 2017/06

Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff. Trained staff on operating procedures and company services. Provided accurate, specific and timely performance feedback for CSRs.

COFET Phil. Inc., Santolan, Pasig City

Chief Officer for Operations

2013/08～ 2016/05

Responsible for the daily operation of the organization which also includes screening and recruitment of new
members/applicants and routinely reports to the highest-ranking executive. Fostered an environment which encouraged continual process improvements. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals.

GIMS Philippines Inc., Santolan, Pasig City

Business Development Manager (Project Based)

2013/01～ 2013/08

Responsible in identifying sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts. Communicates new product developments to prospective clients.

STARTEK Philippines Inc., Ortigas Center, Pasig City

Senior Customer Service Representative / Trainer

2010/06～ 2012/01

Responsible in handling CSRs in a training environment. Responsible for the overall direction, coordination, and
evaluation of this CSRs. Resolved customer issues in a clear, courteous and straightforward manner. Managed
wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.

TELETECH Philippines. Inc., Cainta, Rizal

2nd Level Technical Support Representative

2006/01～ 2010/01

Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. 4 years of technical support experience. Provided base level IT support to non-technical personnel within the business. Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems. Provided on-call support for critical issues. Participated in various incentive programs and contests designed to support achievement of production goals.

FREELANCE

Online English Teacher

2005/05～ 2006/12

Educated students in the basics of English grammar and conversational speaking. Improved instruction methods by using a variety of assessment tools and strategies. Managed several internet-based language programs. Developed and taught a curriculum to improve students' conversational abilities.

Training & Development Dept. - St. Luke's Hospital, Quezon City

On-the-job training, Administrative Assistant

2002/06～ 2002/10

Answered and quickly redirected phone calls. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Helped distribute employee notices and mail around the office. Organized all new hire, security and temporary paperwork