日本と海外をつなぐクラウドソーシング

IRIS OHYAMA TAIWAN CO.LTD

Salesperson and Marketing Specialist

2021/03～ 2023/04

Subsidiary of a Japanese Corporation.
Language: Japanese and Chinese

Salesperson and Marketing Specialist of E-commerce Department
˙Responsible for sales and marketing activities.
The YOY then increased 160%.
Number of fans on shopee increased 30,000.

˙Analyzing market trends and providing competitor analysis reports.
(SEO / CPC / CTR skills in general level)

˙Collaborated with cross-functional teams to address customer needs and provide
comprehensive solutions.
→By making a video to resolve the issues effectively. (From 10mins to 2 mins on average)
https://www.youtube.com/watch?v=NviGzgRhZNM

株式会社ワンストップイノベーションHR

Chinese & Japanese interpreter

2018/05～ 2020/07

Work Experience at Matsuya Ginza as a Chinese & Japanese interpreter

・Assisted customers in finding products, answering their inquiries, and providing information about promotions and discounts via interpret Chinese and Japanese.

・Worked as part of a team to achieve sales targets and contribute to the overall success of the department store.

Accomplishment:
①Achieved the top sales position in the department for 2019 of the floor.
➁Recognized as the "Best Employee in Crews Satisfaction" award in 2020.

株式会社浦安ブライトンホテル

Supervisor of guest service

2016/09～ 2018/02

Work Experience at Tokyo Disney Celebration Hotel.

・Oversee the guest service desk operations, ensuring concierge, guest relations and restaurant.
・Offer personalized recommendations to enhance guests' stay and fulfill their needs.
・Manage and educate staff to keep high-quality service.

株式会社ホスピタリティオペレーションズ

Receptionist

2015/09～ 2016/08

Work Experience at Smile Hotel Kyoto Shijo

・Greet guests and facilitate smooth check-in and check-out processes.
・Handle guest inquiries, requests, and complaints with professionalism and promptness.
・Write blogs to promote the hotel.

Taiwan Shift Co.,Ltd.

Salesperson

2012/08～ 2013/07

・Analyzing market trends and providing competitor analysis reports.
・Developing new customers, expanding market share, and increasing sales performance.