日本と海外をつなぐクラウドソーシング

2018 to 2019 Smart construction LLC Armenia, Yerevan

IT support Specialist

2018/01～ 2019/01

• Proactively schedule software upgrades and patching.
• Maintain records/logs of repairs and fixes and maintenance schedule
• Set up workstations with computers and necessary peripheral devices (routers,
printers etc.)
• Perform troubleshooting to diagnose and resolve problems (repair or replace
parts, debugging etc.)
• Ensure security and privacy of networks and computer systems.

Allabout me LLC Armenia, Yerevan

Technical support Specialist

2018/05～ 2018/05

Provide orientation and guidance to users on how to operate App.
• Resolving user password issues with the cryptocurrency app.
• Providing technical support to online users.
• Upgrades and installed updates.
• Worked as a Moderator and testing applications

DIAGEO Brewery Ethiopia- IBM Tri- Continental Plc, Addis Ababa

Junior ICT Specialist

2015/04～ 2017/05

Worked on AD server.
• End user support by organizing different support teams in the business.
• Troubleshoot system and network problems, diagnosing and solving hardware or
software faults
• Building Diageo Machines
• Set up new users' accounts and profiles and deal with password issues
• Handling and managing company laptops and desktop assets
• Handling offsite backups daily, monthly and yearly
• Test and evaluate new technology
• Work on ITIL procedures and application
• Device configuration
• Removal/disposal of non-functional equipment