日本と海外をつなぐクラウドソーシング

Non-Destructive Inspection Company Ltd

Server, Network and PC Administrator

2018/10～ 2019/10

Company's internal system management and maintenance
● Company's internal network management
● Company's internal system install and setting
● Company's internal Server, PC, Printer and mobile maintenance
● Logs analysis of Server, PC, System

IBM Japan Technical Solutions Company, Ltd

Technical Engineer

2014/04～ 2018/07

Primary services include hardware technical maintenance, technical support maintenance, installation, network
maintenance, and multi-vendor's machine maintenance
• Diagnosing defects and problems with systems and resolving these by applying technical knowledge and skills.
• Initiating precautionary measures and scheduling regular maintenance of systems in order to minimise disruptions to
service.
• Attending to client's issues -fixing the hardware problem of client's machines (approximately 1 ~ 5 cases per day) "Server,
Network, Storage machine, mobile, PC, Printer"
• Logs analysis (about 20 ~ 100 logs per day)
• Involving in the resolution of system, hardware, and network problems
• Supporting the client when they have no idea how to fix some hardware and network problems by phone or/and e-mail
• Documenting accurate reports that can be understood by a non-technical audience for the client
• Supporting my company's engineers when on how to fix network issues for clients
• Providing network systems engineering support
• Providing friendly clients service for new and current clients
• Sales targets (Maximum monthly sales 1 million yen)
• Awarded October 2017 "Excellent Employee Award"