日本と海外をつなぐクラウドソーシング

Elita Media Group PTY LTD

Executive Administrative Assistant

2020/07～ 2020/11

Responisble for Product online listings
Sourcing Relevant information needed for projects
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Screening phone calls and routing callers to the appropriate party.
Using computers to generate reports, transcribe minutes from meetings
Greet and assist visitors.
Maintain polite and professional communication via phone, e-mail, and mail.

Wells Fargo Bank

Technical Initiative Support Coordinator II

2019/05～ 2020/07

Responsible for coordinating activities and resources in
support of technical projects with low to moderate risk
and complexity, impacting small number of users and/or
departments
 Uses technical experience such as Desktop, Networking
and other technical applications and knowledge of
technical project management methodologies and tools
to ensure all projects adhere to high quality standards,
meet customer expectations and are delivered on time
and within budget
 Gathers project requirements and develops
documentation
 Tracks and reports project and budget status
 Identifies project/production issues and identifies
resources to provide solutions or escalates to avoid
project delays
 Updates websites to host project documents, reports, and
related information
 Serves as point of contact for project information and
updates
Assigned Project/Workgroup – Software Asset
Management:
 Responsible for daily and strategic management and
control of the software portfolio in order to optimize the
value, cost and risk of software.
 Track, maintain, and coordinate license and maintenance
agreement renewals and procurements.
 Develop reports that pull data from various sources
showing license entitlements, installations, usage,
renewal, procurement status, and data gaps and

Regulatory Compliance
Project organization
Process improvement
Implementing security
programs

research and develop standardized SAM processes.
 Work closely with Licensing Team, Software Deployment
Team, Software/Product Owners, Project and Program
managers, and Software Engineers to obtain critical
information required for the management of software.
 Drive decisions regarding software lifecycle, licensing
models, and terms that have a direct impact on Wells
Fargo IT Infrastructure.
 Communicate through email, individual interview, group
meetings, and presentations to end users, management,
developers, and vendors.
 Respond to requests from end users, managers,
developers, and team members for specific IT Software
Asset Management data information.

Wells Fargo Bank

Information Security Analyst

2017/05～ 2019/05

 Does risk review for access of Wholesale Banking Team
Members.
 Display knowledge and proficiency in handling key
access management process including Role Based
Access Philosophy, Privileged Access Policy & Definition,
Data Loss Prevention, and Separation of Duties/Toxic
Combinations.
 Determine whether exception approval is required for
access being requested and seek approval from
delegated approvers when necessary.
 Process requests using various request channels.
(WANDA, ART, Request Center, SPARS, WACS, IES,
IAM etc.)
 Consistently apply role based access methodology in
daily work.
 Consistently display a “do the right thing” mentality for
clients, providing guidance and independent oversight &
controls to mitigate risk.
 Deliver high quality customer service through timely
communication and appropriate urgency to escalations
 Train partners in the Wholesale Identity Access
Management model.
 Develop and maintain process knowledge base for the
LOBs supported.
 Escalate and participate in resolution of opportunities to
increase risk oversight, gain efficiency and enhance the

customer experience.
 Effectively utilize time management, prioritization and
organizational tools to manage daily responsibilities.

ATOS Information And Technology

Technical Helpdesk Analyst

2016/05～ 2017/05

 Providing day-to-day technical support for network
devices and desktop/laptops.
 Effectively manage issues through multiple forms of
inbound requests including in person, queue calls
(phone), e-mails, Chat, web forms, or client
tracking/ticketing databases
 Utilizing soft skills and troubleshooting skills to resolve
client issues and questions.
 Respond to all Customer requests in timely and
professional manner
 Instruct end users in the appropriate use of equipment,
software, and/or reference materials
 Data entry (management of data) -accurately prioritize,
categorize, track and log calls, tickets, chats, etc.
following client or internal tracking protocols
 Troubleshoot and resolve issues related to
hardware/software, password resets, Microsoft operating
systems, security, desktop applications, and peripherals
 Research/troubleshoot issues using the tools available
 Navigate internal/external reference support materials
 Work closely with other team members to identify and
suggest resolutions and improvements
 Prioritizing and escalating support incidents and requests
based on business impact and documented guidelines.
 Communicating highly technical information to both
technical and nontechnical personnel.

Exclusive Calls

Senior Communications Trainer/Recruitment Specialist

2015/01～ 2016/04

 Vast training delivery and facilitation and coaching experience
 Profound knowledge of Customer Service Team procedures and policies
 Strong communication, organizational, motivational and time management skills
 Exceptional ability to perform multiple tasks
 Ability to adjust quickly in short time frames with limited direct supervision
 Strong ability to build rapport with others and create a team environment
 Quality and Development Training
 Provide first level contact and convey resolutions to customer issues
 Properly escalate unresolved queries to the next level of support
 Track, route and redirect problems to correct resources
 Update customer data and produce activity reports
 Walk customers through problem solving process
 Follow up with customers, provide feedback and see problems through to resolution
 Utilize excellent customer service skills and exceed customers’ expectations
 Ensure proper recording, documentation and closure
 Recommended procedure modifications or improvements
 Preserve and grow your knowledge of help desk procedures, products and services
 Determining the best solution based on the issue and details provided by clients

Teletech

Product Specific and Communications Trainer II

2009/08～ 2012/10

 Vast training delivery and facilitation and coaching experience
 Profound knowledge of Customer Service Team procedures and policies
 Strong communication, organizational, motivational and time management skills
 Exceptional ability to perform multiple tasks
 Ability to adjust quickly in short time frames with limited direct supervision
 Strong ability to build rapport with others and create a team environment
 Quality and Development Training
 Provide first level contact and convey resolutions to customer issues
 Properly escalate unresolved queries to the next level of support
 Track, route and redirect problems to correct resources
 Update customer data and produce activity reports
 Walk customers through problem solving process
 Follow up with customers, provide feedback and see problems through to resolution
 Utilize excellent customer service skills and exceed customers’ expectations
 Ensure proper recording, documentation and closure
 Recommended procedure modifications or improvements
 Preserve and grow your knowledge of help desk procedures, products and services
 Determining the best solution based on the issue and details provided by clients