日本と海外をつなぐクラウドソーシング

Vestas Shared Service A/S – Philippine ROHQ Pasay

Vendor Master Data Management Professional

2017/11～ 2020/10

• Respond to requests for entry creation, change and extend in vendor master data.
• Answer requesters' questions and addressed problems and complaints in persons and via phone/skype call.
• Ensure that the request is being handled on a timely manner.
• Gatekeeper in vendor creation using GAN, Global compliance Portal.
• Crafted test cases after determining test scenarios taken from Requester Vendor Documentation.
• Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
• Learned new testing methods through continued education and research.
• Collaborated with all key stakeholders to understand client's anticipated outcome for product testing.
• Identified production concerns and worked with supervisors to understand and remedy situations.
• Performed standardized tests and diagnosed problems with vendors and SAP tools.
• Managed wide variety of customer service and administrative tasks to resolve vendor/customer issues quickly and efficiently.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Offered direction and gave constructive feedback to motivate team members.
• Trained 2 new employees each quarter in procedures and policies in order to maximize team performance.
• Completed diverse tasks on daily basis to serve ends user needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.