日本と海外をつなぐクラウドソーシング

Solar Home Myanmar

Operation officer

2016/12～ 2019/05

Responsibilities
• Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
• Reviewing workloads and manpower to ensure targets are met.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Launching the retail shop, arranging the stock to run the operation of business smoothly.