日本と海外をつなぐクラウドソーシング

Floship Limited

Head of Operations and Client Services / PH Country Lead

2017/07～ 2019/03

 Handles and manages a team of Account Managers, Operations Analysts, Logistics Managers
 Attends to client escalations
 Designs KPIs for both PH and HK Operations, and 3PLs
 Reduces operational cost by 30% by maximizing efficiency of staff, and streamlining roles for each department
 Conducts coaching sessions with Team Leads and Account Managers
 Conducts new hire interview and training
 Administers Human Resources, Compensation and Benefits and Employee Engagement - related concerns
 Prepares and accounts for all employee contracts